Proactive Customer Service
Identify members likely to disenroll before it’s too late
Cyft led to a 66% drop in disenrollment by predicting the members most likely to disenroll and their reasons for disenrolling. This led to significant operational changes, including new benefit offerings, revisiting existing vendor arrangements, and for the first time, outbound customer service campaigns.
Reach Members Before They Disenroll
Reach members sooner with personalized outreach to reduce churn.
Identify reasons for disenrollment and resolve issues before it’s too late.
Get Started Quickly
Cyft integrates with existing processes to ensure your plan starts seeing real results in the first couple months. Your team will not need to learn any new systems – that means no new screens for your team to log into and no heavy lifting for IT.